Terms of Service
These Terms of Service ("Terms") govern your use of the Hatch AI website, AI-powered business solutions, automation services, and related systems provided by Hatch AI ("Hatch AI", "we", "us", or "our").
By accessing or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our services.
1. Our Services
Hatch AI provides AI-powered business solutions and automation services. These may include AI employees, AI sales agents, WhatsApp customer service automation, lead qualification, follow-up automation, AI knowledge assistants, business process automation, and custom AI solutions.
The exact features, integrations, workflows, and capabilities available to a customer depend on the specific solution and configuration agreed upon.
2. AI-Generated Responses
Our services may use artificial intelligence to generate responses, recommendations, classifications, summaries, or other outputs.
AI-generated information may not always be accurate or complete. Customers should use appropriate human review and judgment, particularly for important business, legal, financial, medical, or other high-impact decisions.
3. Customer Responsibilities
Customers are responsible for:
- Providing accurate information required to configure their services.
- Using Hatch AI services lawfully and responsibly.
- Maintaining appropriate authorization for information and systems they connect to Hatch AI.
- Protecting their own accounts, credentials, devices, and access information.
- Reviewing important AI-generated outputs where human judgment is appropriate.
4. Third-Party Services and Integrations
Hatch AI solutions may integrate with third-party services such as messaging platforms, cloud storage, AI providers, automation platforms, hosting providers, and other external systems.
The availability and operation of third-party services are outside Hatch AI's direct control. Their own terms, policies, pricing, limitations, and availability may apply.
5. Pricing and Commercial Terms
Pricing depends on the scope, complexity, integrations, usage, customization, and other requirements of each solution.
Any quotation, proposal, implementation fee, recurring fee, usage charge, discount, or other commercial term provided to a customer is subject to the specific agreement or quotation issued by Hatch AI.
Third-party service charges may apply separately where applicable.
6. Payments
Where payment is required for a service, the applicable payment terms will be communicated in the relevant quotation, proposal, invoice, or service agreement.
Hatch AI reserves the right to suspend or limit services where agreed payments are not received according to the applicable terms.
7. Intellectual Property
Unless otherwise agreed in writing, Hatch AI retains ownership of its underlying software, automation frameworks, system designs, templates, methodologies, know-how, and proprietary technology.
Customer-specific content, information, branding, and materials remain the property of the customer or their respective owners, subject to the rights necessary for Hatch AI to provide the requested service.
8. Acceptable Use
You must not use Hatch AI services to facilitate unlawful activities, fraud, harassment, unauthorized access, abuse, spam, or activities that could harm individuals, organizations, systems, or infrastructure.
You must not attempt to interfere with, circumvent, reverse engineer, or compromise the security of Hatch AI systems or connected services.
9. Confidentiality and Data
Information handled through Hatch AI services may include confidential business information. Hatch AI will handle such information according to the applicable service arrangement and our Privacy Policy.
Customers should not provide passwords, authentication codes, API keys, payment credentials, or other highly sensitive security credentials through ordinary AI conversations unless a specifically designed secure process has been provided for that purpose.
10. Service Availability
We aim to provide reliable services but do not guarantee uninterrupted or error-free operation.
Service availability may be affected by maintenance, infrastructure failures, third-party service outages, internet connectivity, security incidents, or other circumstances beyond our reasonable control.
11. No Professional Advice
Hatch AI services are not a substitute for professional legal, medical, financial, accounting, or other regulated professional advice.
Where such advice is required, customers should consult an appropriately qualified professional.
12. Human Review and Handover
Certain matters may require human involvement, including formal quotations, commercial negotiations, discounts, complex technical requirements, sensitive matters, or situations where an AI system is uncertain.
Hatch AI may recommend or initiate human handover where appropriate.
13. Limitation of Liability
To the extent permitted by applicable law, Hatch AI shall not be responsible for indirect, incidental, special, consequential, or business losses arising from the use or inability to use our services.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
14. Suspension or Termination
Hatch AI may suspend or terminate access to services where necessary to protect our systems, comply with applicable law, address misuse, or where contractual or payment obligations have not been met.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Updated Terms will be published on this page with a revised "Last Updated" date.
16. Contact Us
If you have questions about these Terms of Service, please contact us:
Hatch AI
Website:
hirehatchai.com
Email:
hatchpk.ai@gmail.com